Moderna

Global Medical Affairs — Streamlining & Simplification of HCP Process

Revamped Moderna’s HCP process within Global Medical Affairs by integrating digital tools, streamlining workflows, and reducing turnaround times by 50%, significantly improving responsiveness and coordination.
HOW WE HELPED
  • Led the full revamp of the Healthcare Professional (HCP) process within Global Medical Affairs
  • Defined strategy and communication plan; conducted current-state Value Stream Mapping
  • Collected and analyzed VoC and VoB to identify gaps and pain points
  • Identified key enablers and integrated Veeva digital solutions to support future-state design
  • Developed an implementation roadmap with milestone tracking
  • Achieved a 50% reduction in process lead time (from 4+ weeks to ~2 weeks)

    • Lead Time Reduction

    50%

    Turnaround Time (Before)

    4+ weeks

    Turnaround Time (After)

    ~2 weeks

    Digital Platform

    Veeva
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