Moderna
Deviation Process Optimization & Veeva Digital Enablement
Revamped Moderna’s Deviation Management process by integrating digital enablers via Veeva, eliminating inefficiencies, and improving cross-functional communication — resulting in faster workflows and better compliance alignment.
HOW WE HELPED
- Led the complete revamp of the Deviation Management Process
- Defined the strategy, developed the communication plan, and conducted Value Stream
- Mapping of the current state
- Collected and analyzed Voice of the Customer (VoC) and Voice of the Business (VoB) to assess gaps, pain points, and existing mitigation strategies
- Identified key process enablers and defined Veeva digital enablers to support the future TO-BE state
- Developed the future state design, along with an implementation roadmap and milestone-based progress reportsImproved process efficiency by 25% through optimization and elimination of redundant tasks
- Reduced non-value-added activities by 30% through digital integration and streamlined workflows
- Enabled improved communication and smoother interaction between the Deviation,CAPA, Risk Management, and Change Control processes
Process Efficiency Gain
+25%
Reduction in Non-Value Activities
30%
Workflows Streamlined
4 core processes
Digital Solution Implemented
Veeva Systems
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